FAQ's

How To Search Products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. the more keywords you use, the less products you will get in the results page. When you find a product you're interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method ( land or air ) and product weight / volume. Different shipping companies have different rates, so it's best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Do you offer a Limited Warranty?

Yes, but only on certain products. The products detail page will verify whether or not that product has a limited warranty.

What methods of payment do you accept?

We accept Paypal, Visa, MasterCard, Discover, American Express, and Apple Pay ( confirmed addresses only ).  You can order online only.

We use Stripe and Square so our customers can pay with their credit card. Stripe is an SSL Secure Checkout Experience.

Do you offer gift cards?

Yes, we now offer gift cards on amounts from $5 to $200 dollars. Please visit our gift card page to buy a gift card. Email, print, or have a gift card shipped. You can pay for your gift cards with PayPal, Stripe, and Square credit cards. All payments are secure with the SSL Secure Checkout.

How long will it take to get my product?

Allow 1 - 2 days for order processing. Standard Ground Shipping (UPS) usually takes 5 - 10 Business Days. Expedited Shipping (FEDEX) usually takes 1 - 5 Business Days. Visit our shipping page to find out about shipping prices.

What if an item is out of stock?

We have 95%+ in stock year round on active items.

Do you offer engraving services on your jewelry?

Engraving is offered on a nice range of items. Please see our engraving page for products and font choices.

I placed an order recently and now it looks like you have charged my credit card twice. What happened?

Funds are not automatically captured (card is not charged) when you place an order, but an authorization for funds takes place. If something is unexpectedly out of stock or you add items and your total changes, the authorized amount is reversed and your card is charged only for the items you are receiving. Depending on your bank's policies, the authorization may drop off immediately or within 24-48 hours time, so it is possible you may see both appearing for a short time.

Is your website secure?

Yes, our website is encrypted with SSL Secure Checkout.